Shipping policy

At GengCaiChem, every order is more than just the delivery of goods; it's an expression of trust and expectation. We promise to treat every shipment with care and meticulousness, ensuring your package arrives safely and intact.

Order processing time

All orders will be processed and shipped within 1–3 business days after successful payment.

Please note that processing time excludes weekends and statutory holidays in the United States and China.
During peak shopping seasons or special circumstances, processing and shipping may be slightly delayed. We will email you updates to keep you informed of your order's status.

Delivery areas and estimated arrival time

We partner with several reliable international and local logistics providers, including DHL, FedEx, UPS, and USPS, to ensure the safety and traceability of your package throughout its journey.

• Within the United States, packages typically arrive within 7–12 business days.
• Orders shipped to major international destinations such as Canada, Europe, Australia, Japan, South Korea, and Singapore can expect delivery within 10–20 business days.
• For remote areas or areas with shipping restrictions, delivery time may extend to 20–30 business days.

Please understand that international shipments may be delayed due to customs inspections, weather conditions, public holidays, or other uncontrollable factors. We will actively assist you in such situations.

Shipping and duty information

Shipping costs are automatically calculated based on the weight and volume of your package, as well as the destination, and are displayed during checkout to ensure transparency.

Some countries and regions may impose import duties, taxes, or additional customs clearance fees. These charges are the responsibility of the recipient and vary depending on local customs policies. We recommend checking with local authorities before placing an order to avoid unexpected charges.

Tracking and after-sales service

Once your order is shipped, we will provide you with the tracking number and carrier information via email. You can follow the progress of your package by visiting the corresponding carrier's website or tracking link.

If your package has not arrived within the estimated timeframe, please get in touch with us as soon as possible. Our customer service team will assist you with communicating with the shipping company and provide reissue, refunds, or other reasonable solutions based on the circumstances, ensuring your shopping experience is seamless.

Our commitment

GengCaiChem always pays attention to detail, striving for safety, cleanliness, and efficiency in every step, from packaging to shipping. We don't want our customers to feel anxious while waiting; instead, we want the moment they receive their goods to be a pleasant and reassuring experience.

If you have any shipping questions, please feel free to contact us. We will respond within 1–2 business days and provide sincere and timely assistance.

Your satisfaction is our greatest motivation.