Privacy policy

Welcome to GengCaiChem. We take your privacy and data security seriously. This policy aims to provide a transparent explanation of how we collect, use, and store your personal information, and to explain your rights regarding this information. Please read it carefully before using this website or our services. If you have any questions, please feel free to contact us.

What information do we collect?

When you use the GengCaiChem website or services, we may collect the following types of user information:

  • Basic Information: Such as name, email address, phone number, and mailing address, used for order processing, shipping, and after-sales service.
  • Account Information: Such as account login name and password, stored in encrypted form, used for account security and login verification.
  • Usage Behavior Data: Such as browsing history, purchase history, and preferences, is used to optimize the website user experience and provide personalized recommendations.
  • Customer Service and Feedback Information: Records of your communications with customer service are used to resolve issues better and improve our services.

How do we use this information?

We promise to use your data only for the following legal and necessary purposes:

  • For order processing, logistics arrangements, after-sales service, and customer support;
  • For improving website functionality, user experience, and recommendation systems;
  • For fulfilling legal obligations, such as tax reporting and compliance reviews;
  • For identifying and preventing potential fraud and misconduct.

We will never use your private information for unauthorized purposes.

Data retention and security

  • Your personal information will be securely stored on encrypted servers, utilizing multi-layered protection mechanisms, including but not limited to encrypted transmission, access control, and data backup.
  • We will retain your personal information only for the minimum period necessary to process your request (e.g., order information retention period), unless otherwise required by law or regulation.
  • All employees and partners who access users' data must abide by strict confidentiality agreements to ensure data security and protection from misuse.

Principles of legal and transparent sharing

Unless we have your explicit consent or are otherwise required by law or regulation, we will not sell, rent, or share your personal information with any third party.

We may share your information in the following circumstances to provide services or fulfill legal obligations:

  • Sharing necessary delivery information with logistics partners to facilitate delivery;
  • Sharing payment information with payment processors to complete transactions;
  • Cooperating with legal disclosures by court decisions or government investigations.

We will strictly limit the scope of data sharing and only conduct such sharing on a lawful and necessary basis.

User rights and choices

You have the following rights regarding your personal information:

  • Inquiry or Access: You can inquire about and access the personal information we hold about you.
  • Correction and Update: If any information is inaccurate or has changed, please notify us at any time, and we will promptly update it.
  • Deletion Request: You can request that we delete information that is no longer needed, provided it does not affect order processing or legal compliance.
  • Disconnection: You can unsubscribe from emails or stop using the website at any time.
  • Privacy Preferences: You can control whether to turn on or off features such as marketing emails and personalized recommendations.

If you need to exercise any of the above rights, you may contact us at any time through the following methods:

  • Email: gengcaichem@hotmail.com
  • Phone: +1 720-327-7901

We will respond within 1–2 business days and assist you with the relevant actions as soon as possible.

Policy updates and notifications

We may update this Privacy Policy due to business developments, legal changes, or security enhancements. We will prominently post updates on our website homepage or the Privacy Policy page and, when necessary, notify you of any changes by email.

Please check this page regularly to ensure you are up to date with the latest version.

Contact us

If you have any questions, comments, or suggestions regarding this Privacy Policy, please let us know. We will listen carefully and work diligently to improve it. Contact information is as follows:

  • Email: gengcaichem@hotmail.com
  • Phone: +1 720-327-7901